If you have any questions, please send an email to us: intimninth@outlook.com/intimvince@outlook.com

Delivery Times：

       In-Stock Items

       All in-stock items will ship within 0–2 business days after payment is received.Our in-stock products are available for worldwide delivery.

       All Other Items

       Any item that does not display “In Stock” in the product title will be treated as a made-to-order or custom item. Below are the estimated shipping times by region.

      Production time usually takes 3–7 business days depending on the product type. We appreciate your patience while we carefully prepare and arrange shipment.

     US & Canada Express: 7–21 days

     European Union: 7–21 days

     Finland, Denmark, Norway, Switzerland: 7–21 days

     Australia: 7–21 days

     UK: 7–21 days

    Please note: These are estimated delivery times. Delays may occur due to holidays, extreme weather, customs inspections, or other uncontrollable factors.

 

100% Satisfaction Guarantee

     To ensure you receive the best intimate products possible, we strictly control our sourcing and quality inspection processes. Every item is carefully checked before shipment.

    Upon receiving your order, please inspect all items immediately to confirm they are in perfect condition.

    If you discover any quality issues caused by non-human factors (such as damage or defects), please:

    Take clear photos or videos

    Do not use the product

    Contact us at service@intimlabhub.com

    within 14 days of delivery

    Once a quality issue is confirmed, we will offer a replacement or refund as appropriate.

    Our customer service team will work with you to find the best solution.

    Please note: a 50% restocking fee may apply, and used items are not eligible for refunds.

Order Change Or Cancellation

    Order processing usually begins within 2 hours after payment confirmation. Please review your order carefully before submitting.

    Orders canceled within 12 hours: full refund, no fee

    Orders canceled after 12 hours: a 20% processing fee may apply depending on order status

    If your email is not answered immediately, please be patient. Requests are handled based on the time they are received.

    Once an order has been shipped and a tracking number has been issued, the order can no longer be canceled.

Damages & Warranty

    Refunds are only available for items that arrive damaged or defective.

    If you receive a defective product, please contact us within 24 hours of delivery at service@intimlabhub.com, including detailed descriptions, photos, or videos.

    All items must be inspected thoroughly before use—this is very important.

    Damage caused by improper use, misuse, or lack of proper care is not eligible for return or exchange.

    We truly appreciate customer feedback, as it helps us improve product quality and prevent future issues.

Undeliverable Orders

    Please ensure that your shipping information is accurate and complete. Shipping labels are printed exactly as provided.Orders returned to us as undeliverable will incur a 50% processing fee, and shipping fees are non-refundable.